Accessibility for EV charger installation information in Sydney

Everyone looking into EV charger installation in Sydney should be able to read these pages, use the forms and compare options without barriers. This page sets out how the site is built with access in mind, where it may still fall short and how to tell us about a problem through the contact page so it can be fixed.

Accessibility policy

This website aims to be usable by people with a wide range of abilities, devices and connection speeds. Whether you are checking a switchboard question on a phone in the garage or reading about strata charging with a screen reader, the content should work for you.

Accessibility is treated as an ongoing job rather than a one-off task. Pages are reviewed when they change, and reported issues are looked at and fixed where practical.

How the site is designed for access

Reading and navigation

• Headings follow a logical order so screen readers and keyboard users can move through each page.
• Links describe where they go, rather than saying "click here".
• Text can be enlarged in your browser without content being cut off.
• Colour is not the only way information is shown, and text is set against backgrounds with strong contrast.

Forms and interactive parts

• Every form field has a visible label, and required fields are marked clearly.
• Forms and pop-up windows can be opened, filled in and closed using a keyboard alone.
• Error messages explain what needs fixing in plain words.

Images and media

• Meaningful images carry text alternatives that describe what they show.
• Decorative images are hidden from screen readers so they do not add noise.

Known limitations

Some parts of the site may not yet work perfectly with every assistive technology or older browser. Embedded content from other providers, such as maps or chat tools, may not meet the same standard as the rest of the site. If something stops you finding information about home EV chargers, Tesla Wall Connectors or any other service listed under services, that counts as a problem worth reporting.

Report an accessibility problem

If any page, link or form is hard to use, please let us know through the contact page. Helpful details to mention include:

• the page address or the name of the page
• what you were trying to do, such as reading a guide or completing a form
• the device, browser and any assistive technology you were using
• a short description of what went wrong

You can also ask for information from a page in a different format, and that request will be handled as practically as possible.

Getting what you need today

If a barrier is stopping you right now, use whichever part of the site works best for you. The areas page covers Sydney suburbs from Penrith to Bondi, and the about page explains who the site is for. Note the page and the step where you got stuck, then send it through the contact form so the fix helps the next visitor too.